Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We understand that skincare is a personal purchase, for this reason, we will gladly issue a full refund for any full priced, un-opened merchandise in the original packaging with any/all seals unbroken, that is returned within 14 days from the date of purchase. Simply contact us and return the products to our address. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Several types of goods are exempt from being returned. We do not accept returns or exchanges for gift cards or for bath and beauty products such as olive oil soaps or bath salts tor other products that may be sold in unsealed containers. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of colour that cannot be backed by proof of quality issues with the product itself is not applicable
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. Please note that we cannot offer exchanges or refunds on any items purchased on sale nor for opened or used products.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
All claims for shortages or damages must be reported to customer service on the day of delivery.
To complete your return, we require a receipt or proof of purchase. Please note orders for Gift boxes are not applicable for exchange or refund here.
Prior to returning a product for a refund or exchange, contact us by email at email@example.com. We will email you instructions for processing your return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow two weeks for the refund to be credited to your account.
LATE OR MISSING REFUNDS
- If you haven’t received a refund that has been approved within two weeks, first check your bank or credit card account.
- Then contact your credit card company or bank, it may take some time after we approve the refund before it is officially posted.
- If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
No cash refunds are permitted.
In the case of a product quality concern, please send us an email at email@example.com within 7 days of the date of receipt of the product and with the following details. We shall take 24 to 48 hours to review the email and revert back:
- Order number
- Product that is highlighted for quality issue
- Details of your Request
- Images or videos to support the complaint along with an image of the back label of the product where the Batch details are clearly visible
In the case of a quality issue highlighted our team will first connect with you within 2 working days. Depending on the nature of the complaint, the conversation with our representative and his/her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment, the quality report will then be available after 7 working days from receiving the product for quality check.
All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
- Address of dispatch
- Name & Address of the customer
- Order number
- Contents of the package
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.
If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of a minimum of 3 weeks.
Out of stock Items
We apologize for the inconvenience this may cause. Please re-check availability on a later date.